COVID-19

Safety

Covid-Safe @ Hoppers Club On Pannam

As always, the health and safety of our Members, guests and staff remains the number one priority. We have introduced several measures to help keep you safe during your visit to our venue.

Please see below for information on what to expect when you next visit the Club.

SAFETY & SOCIAL DISTANCING

Your safety is our number one priority and the Hoppers Club On Pannam is committed to being CovidSAFE in our venue. Some of the measures that we have implemented include:

Asking anyone who is feeling unwell not visit our Clubs
Limiting the amount of people who can visit our Club at any one time
Installing hand sanitiser stations throughout the club
Increasing cleaning cycles of high traffic areas with the use of hospital grade disinfectants
Increasing the spacing between tables in our club and limiting the size of group bookings
Modifying the service model for our Bistro so that all items are single touch or disposable such as cutlery, condiments, menus and straws
Practicing social distancing of 1.5 metres between customers and team members, with clear signage
Requesting contactless payment where possible

Staff will be walking around our venues tasked with ensuring compliance of social distancing rules, answering questions and promoting good personal hygiene practices.

Ways you can help keep Hoppers Club On Pannam safe:

Stay at home if you are feeling unwell
Be mindful of the 1.5m physical distancing rule
Wash your hands thoroughly and regularly and sanitise your hands regularly at one of our hand-sanitising stations
If you have to cough or sneeze, do so into your elbow or a tissue and dispose of the tissue immediately in our waste bins
Limit your movement to other areas of the Club
Download the CovidSAFE App

BARS & RESTAURANT

Due to the limited capacity of customers allowed into the Club, not all areas of the club will be open and those that are open may have restricted or have limited menus. We anticipate opening up menus and other areas of the club in the near future and encourage you to follow our social media pages or check our website for details of what is currently available.

Please note that the Kid’s Play Area in The Bistro will be closed until further notice due to social distancing.

Please check our website or social media for opening hours and further information.

MEMBERSHIPS

All financial memberships as at the time of the Club’s closure will be extended for a period of 12 months. Your existing membership card will remain valid, however if your details have changed please update them using the update my details feature on the website.

MEMBER PROMOTIONS

To ensure fair access to promotions for all Members, there will be no weekly promotions or venue wide promotions run until our Club is operating at or near regular capacity and social distancing measures have been eased.

BIRTHDAY REWARDS

All Members whose birthday fell during the time the Club was closed will be provided with an opportunity to utilise their birthday voucher.

Members who celebrated their birthday during the clubs closure can redeem their Birthday Rewards by swiping their member card at an Rewards Kiosk when we reopen. Regular terms and conditions will apply.

How to claim your Birthday Rewards:

Swipe your Hoppers Club Member Card at the Rewards Kiosk
Your Birthday Voucher will automatically print at the Kiosk
Log off once you have finished and don’t forget to grab your voucher from the Rewards Kiosk

RAFFLES

There will be no raffles scheduled at this stage, we will notify Members via our website and social media pages when they start back.

COURTESY BUS

As a result of the difficulty in managing social distancing requirements, the courtesy bus at the Hoppers Club will not be operating at this stage.

ENTERTAINMENT

The existing regulations and social distancing measures do not support the hosting of live entertainment at this current time.

FUNCTIONS & EVENTS

Limits & group bookings subject to alter from time to time due to Covid restrictions. We will call you if you have a booking and this occurs.

Please contact our Functions Team on 9749 4844 or email memberservices@hoppersclub.com.au