COVID-19
Safety
Covid-Safe @ Hoppers Club On Pannam
As always, the health and safety of our Members, guests and staff remains the number one priority. We have introduced several measures to help keep you safe during your visit to our venue.
Please see below for information on what to expect when you next visit the Club.
SAFETY & SOCIAL DISTANCING
Your safety is our number one priority and the Hoppers Club On Pannam is committed to being CovidSAFE in our venue. Some of the measures that we have implemented include:
- Asking anyone who is feeling unwell not visit our Clubs
- Limiting the amount of people who can visit our Club at any one time
- Installing hand sanitiser stations throughout the club
- Increasing cleaning cycles of high traffic areas with the use of hospital grade disinfectants
- Increasing the spacing between tables in our club and limiting the size of group bookings
- Modifying the service model for our Bistro so that all items are single touch or disposable such as cutlery, condiments, menus and straws
- Practicing social distancing of 1.5 metres between customers and team members, with clear signage
- Requesting contactless payment where possible
Staff will be walking around our venues tasked with ensuring compliance of social distancing rules, answering questions and promoting good personal hygiene practices.
Ways you can help keep Hoppers Club On Pannam safe:
- Stay at home if you are feeling unwell
- Be mindful of the 1.5m physical distancing rule
- Wash your hands thoroughly and regularly and sanitise your hands regularly at one of our hand-sanitising stations
- If you have to cough or sneeze, do so into your elbow or a tissue and dispose of the tissue immediately in our waste bins
- Limit your movement to other areas of the Club
- Download the CovidSAFE App
BARS & RESTAURANT
Due to the limited capacity of customers allowed into the Club, not all areas of the club will be open and those that are open may have restricted or have limited menus. We anticipate opening up menus and other areas of the club in the near future and encourage you to follow our social media pages or check our website for details of what is currently available.
Please note that the Kid’s Play Area in The Bistro will be closed until further notice due to social distancing.
Please check our website or social media for opening hours and further information.
MEMBERSHIPS
All financial memberships as at the time of the Club’s closure will be extended for a period of 12 months. Your existing membership card will remain valid, however if your details have changed please update them using the update my details feature on the website.
HOPPERS REWARDS
All Hoppers Rewards tiers were frozen at the time the Club was closed. There will be no tier demotions conducted until such time that the Club is running at or near capacity and tier promotions will recommence when the club is fully open.
MEMBER PROMOTIONS
To ensure fair access to promotions for all Members, there will be no weekly promotions or venue wide promotions run until our Club is operating at or near regular capacity and social distancing measures have been eased.
BIRTHDAY REWARDS
All Members whose birthday fell during the time the Club was closed will be provided with an opportunity to utilise their birthday voucher.
Members who celebrated their birthday during the clubs closure can redeem their Birthday Rewards by swiping their member card at an Rewards Kiosk when we reopen. Regular terms and conditions will apply.
How to claim your Birthday Rewards:
- Swipe your Hoppers Club Member Card at the Rewards Kiosk
- Your Birthday Voucher will automatically print at the Kiosk
- Log off once you have finished and don’t forget to grab your voucher from the Rewards Kiosk
RAFFLES
There will be no raffles scheduled at this stage, we will notify Members via our website and social media pages when they start back.
POKER
Poker will not be available as it is not possible to run it within existing social distancing guidelines.
COURTESY BUS
As a result of the difficulty in managing social distancing requirements, the courtesy bus at the Hoppers Club will not be operating at this stage.
ENTERTAINMENT
The existing regulations and social distancing measures do not support the hosting of live entertainment at this current time.
FUNCTIONS & EVENTS
Due to the limits on group booking numbers and reduced room capacities to help manage social distancing requirements, the booking of Functions and Meetings is currently unavailable.
For customers with pre-existing bookings, please contact our Functions Team on 9749 4844 or email memberservices@hoppersclub.com.au
